What to look for when Superbuy sends QC photos. Check off each item — accept, conditionally accept, or reject with confidence.
Accept — All checkpoints pass, photos are clear, item matches listing. Proceed with shipment.
Conditional Accept — Minor issue visible (slight colour drift, minor sole marking) that you can live with. Request additional photos before deciding.
Reject — Clear defect, wrong item, significant colour/logo inaccuracy. Request replacement or refund before shipping.
Work through the checklist systematically for each item in your QC set rather than making a quick overall impression. The checklist covers the dimensions that most commonly distinguish acceptable from unacceptable QC outcomes for each item category. Completing each section before moving to the next ensures you do not miss issues that are visible in one photo but easy to overlook when reviewing photos quickly.
For the accept or reject decision: the checklist produces a recommendation based on the items you flag. A clean checklist across all categories is a strong signal to accept. Multiple flagged items — especially in the accuracy or construction categories — warrants requesting additional photos or rejecting the item. The middle ground is the most important: a single minor issue does not typically justify rejection, but it should be documented and considered against the price paid.
The most effective QC review process is one done alongside community reference photos. Before reviewing your QC set, spend two minutes searching the specific batch you ordered for community in-hand photos. This calibration gives you a reference standard for what the batch should look like, making your own QC evaluation significantly more accurate.
Request additional photos when you cannot clearly see a specific detail in the standard photo set. Common reasons to request additional shots include: the sole photo does not show the full outsole clearly, the logo placement is partially obscured, or the interior tag is not visible. Targeted requests — specifying exactly which photo you need — are more effective than general re-shoot requests and get faster responses from agents.
For high-value items above ¥400, requesting at least one additional targeted photo beyond the standard set is a reasonable default. The cost of the request is time; the cost of approving a problem item is the full shipping charge plus the item value. The asymmetry strongly favours spending extra time on QC for expensive pieces.